Hi, I'm Fabrizio Zerlini, a brand strategist with a passion for CX design and solutions. As a wizard in creating value for businesses, I specialize in various key areas of expertise that include solution design, digital solutions, value engineering, ROI modeling, customer journey mapping, conversation analytics, and contact center management.
With over 18 years of experience in the field, I have had the privilege of working with leading global customer support outsourcing organizations. Throughout my career, I have collaborated with Fortune 500 companies as well as hypergrowth start-ups, helping them elevate their customer experience and drive business growth.
My commitment to excellence and innovation in brand strategy has allowed me to develop a deep understanding of the ever-evolving needs and expectations of customers. By combining my expertise in CX design with data-driven insights, I have successfully developed and implemented strategies that enhance customer satisfaction, loyalty, and retention.
Brand Strategist
Fabrizio Zerlini
I am driven by the desire to create impactful solutions that deliver tangible results for organizations. My approach involves leveraging cutting-edge technologies, analyzing customer behavior, and optimizing processes to drive efficiency and effectiveness. By focusing on value creation and ROI, I enable businesses to achieve sustainable growth and gain a competitive edge in the market.
